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What Is thredUP?
San Francisco, California-based thredUP Inc. is an e-commerce company specializing in used like-new and never-been-worn clothing for kids. The company's slogan is: "Mom-Approved Kids Clothes. Because Clothes Don't Grow, Kids Do!"
What Services Does thredUP Offer?
ThredUP both buys and sells kids apparel via its Clean Out and Shop services, respectively:
ThredUP offers an easy three-step process whereby customers can sell their gently-used kids clothing for cash or store credit:
Customers can browse thredUP's website for a vast array of like-new hand selected kids clothing at discount prices.
What Products Does thredUP Sell?
ThredUP offers a vast array of kids clothing at bargain prices. Among the offerings are:
What Products Does thredUP Buy?
ThredUP buys like new to completely new kids clothing ages 12 months and up. ThredUP pays more if apparel meets the following conditions:
ThredUP offers its Buy/Clean Out option to the 48 contiguous states and the District of Columbia only.
Which Countries Does thredUP Ship To?
ThredUP ships to all 50 United States and the District of Columbia, Guam, Puerto Rico and military APOFPO/DPO addresses only. No international shipping is offered at present, though thredUP plans to expand in this area one day.
What Are Shipping Costs?
ThredUP uses UPS and the United States Postal Service (USPS) as its carriers. ThredUP charges a flat fee of $6.95 for shipping and handling on all orders. Free shipping is offered on orders over $40.
What Methods of Payment Are Accepted?
ThredUP accepts the following online payments:
Is There a Return Policy?
Yes. States official company policy: "All sales are final. However, if you feel like an error was made in fulfilling your order, please contact us."
What About Customer Service?
ThredUP offers the following customer service and contact options:
How Long Has thredUP Been in Business?
ThredUP launched online business operations in 2009. Current CEO James Reinhart, who attended Harvard Business School and Boston College, co-founded thredUP with Chris Homer (CTO) and Oliver Lubin (CCO). ThredUP was originally set up as a men's online shirt swapping service, but later evolved into a gently-used kids clothing platform.
ThredUP, Inc. maintains a social media presence on Facebook, Twitter and Pinterest. ThredUP also maintains its own blog. Recent posts include: "Profiles of Top threadUP Bag Earners" and "thredUP's DIY Halloween Pinterest Contest."